Branding and custom domain

Give SUPERWISE Chat your organization’s name, logo, and color so it feels like a natural part of your own toolset — and, on the right plan, put it on a web address you own. This guide walks you through both, what each one needs from you, and which plan unlocks them.

What you can customize

There are two separate things on this page, and they’re unlocked at different plan levels:

Customization	What it changes	What you provide	Plan
Branding	Display name, logo, and accent color across the app and the sign-in screen	A logo image and a hex color	Business Plus and Enterprise
Custom domain	The web address people use to reach your workspace (e.g. chat.yourcompany.com)	A DNS record and a TLS certificate, from your IT team	Business Plus and Enterprise

On lower plans, your workspace uses the standard SUPERWISE Chat appearance and address. Everything else in administration — users, roles, governance, usage — works the same on every plan.

Note

Branding is a tenant-wide setting. When you change it, everyone in your organization sees the new look. Individual members can still choose light or dark mode for themselves; your accent color and logo apply on top of either.

Before you start

• You need an administrator role (the same role that manages users and tenant settings). If Settings → Branding isn’t visible to you, ask your workspace administrator.
• Your plan must include branding (Business Plus or Enterprise). If it doesn’t, the branding controls appear locked with an upgrade prompt.
• Have your assets ready:
  • Logo — a square or wide PNG/SVG with a transparent background works best. Keep it crisp; it’s shown small in the header and larger on the sign-in screen.
  • Accent color — a single hex value (for example #1F6FEB). This becomes the highlight color for buttons, links, and selected items.
  • Display name — the name shown in the header and on the sign-in screen (for example Acme Assistant).

Set your branding

1. Open Settings → Branding (you’ll find Settings in the main navigation).
2. Enter your display name. This replaces the default product name in the header and on the login screen.
3. Upload your logo. You’ll see a live preview of how it sits in the header.
4. Set your accent color by pasting a hex value or using the color picker.
5. Review the preview, then Save. Changes apply immediately for you; other members see them the next time they load the app or sign in.

That’s it — there’s nothing to deploy and no waiting period for branding.

Worked example

Say you’re rolling out chat to the Acme team and want it to read as an Acme tool:

• Display name: Acme Assistant
• Logo: acme-mark.svg (transparent background, square)
• Accent color: #7A5CFF

After you save, the header shows the Acme mark and name, primary buttons and links turn purple, and the next person to hit the sign-in page sees “Acme Assistant” with your logo above the login form. Members on dark mode get the same purple accent against a dark background.

Tip

Pick an accent color with enough contrast against both light and dark backgrounds — it’s used in both themes. If links look faint in dark mode, choose a slightly brighter shade.

Connect a custom domain

A custom domain lets your team reach Chat at an address you own — chat.yourcompany.com instead of the default address. This is the kind of change that touches your DNS and certificates, so it’s a short collaboration between you and your IT team.

What you do vs. what IT provides

Step	Who	What
Request the domain	You (admin)	Tell us the hostname you want to use, in Settings → Branding → Custom domain.
Create the DNS record	Your IT / DNS team	Point your chosen hostname at SUPERWISE using the record we give you.
Provide TLS	Your IT team	Supply (or authorize automatic issuance of) a TLS certificate so the address is served securely over HTTPS.
Verify and activate	You + SUPERWISE	Once DNS resolves and the certificate is in place, the domain goes live.

Steps

1. In Settings → Branding → Custom domain, enter the hostname you want (for example chat.yourcompany.com) and submit the request.
2. We give you a DNS record to create (typically a CNAME pointing to a SUPERWISE target) and the certificate requirements.
3. Send those to your IT/DNS team. They create the DNS record and arrange the TLS certificate for the hostname.
4. Once DNS has propagated and the certificate is valid, the domain is verified and your workspace becomes reachable at the new address.
5. Update any bookmarks or internal links to the new hostname, and let your team know.

Caution

DNS changes can take time to propagate — usually minutes, sometimes up to a few hours depending on your provider’s TTL. The domain won’t verify until both the DNS record resolves and a valid certificate is in place.

Troubleshooting

• The branding controls are locked. Branding is available on Business Plus and Enterprise. If you’re on a lower plan, the section shows an upgrade prompt. See Model access and tiers for what each plan includes, or contact your account team.
• I don’t see Settings → Branding at all. You likely don’t have an administrator role. Ask whoever manages your users and roles — see Users and roles.
• My logo looks cropped or blurry. Use a high-resolution image with a transparent background. Square marks render most reliably in the header; very wide logos may be scaled down.
• My accent color is hard to read. It’s applied in both light and dark mode. Choose a mid-to-bright shade with good contrast against both, then re-check the preview.
• The custom domain won’t verify. Confirm the DNS record matches exactly what we provided (no trailing typos), give it time to propagate, and check with IT that the TLS certificate covers the exact hostname. The domain activates only when both DNS and the certificate are valid.
• Changes didn’t appear for a colleague. Branding applies on the next app load or sign-in. Have them refresh or sign in again.

Related

• Model access and tiers — what each plan unlocks, including branding and custom domain.
• Identity and SSO — connect your identity provider, which often pairs with a custom domain at rollout.
• Settings reference — every tenant, project, and personal setting in one place.
• Users and roles — who can manage tenant-wide settings like branding.