A two-minute tour

A two-minute tour

You’re signed in and looking at SUPERWISE Chat for the first time. This page walks you around the screen so you know where everything is. Follow along in your own window — it takes about two minutes, and by the end you’ll have sent your first message and know what every button does.

1. Find the chat box

Look at the bottom of the screen. The wide rounded card sitting there is the chat box (the composer). It’s where every message starts.

Type a question — anything at all — for example:

What can you help me with?

As you type, the box grows to fit your text. Press Enter to send. (Need a line break instead? Press Shift + Enter. You can swap these two if you prefer — see Preferences.)

The moment you send, your message appears in the conversation above the box.

2. Watch the answer come together

The assistant replies in the space above the chat box. While it’s working, you’ll see a short, plain-language list of what it’s doing — understanding your intent, checking safety, gathering and filtering information, building context, and composing the answer.

You don’t have to watch it. But if you’re curious, you can expand that block to see the steps in detail. It’s there so the answer never feels like a black box.

When the reply finishes, the words stay on screen and a row of buttons appears underneath it. That’s next.

3. Use the buttons under a reply

Every assistant reply has a set of controls beneath it. Hover over an older reply to reveal them; on the most recent reply they’re always visible. Here’s what each one does:

Button	What it does
Explain more	Asks the assistant to go into more detail on what it just said
Refine this	Asks it to improve and tighten its previous answer
Try different approach	Asks it to tackle your question a different way
Compare	Shows two versions of the answer side by side so you can pick the better one
Copy	Copies the reply to your clipboard
Retry	Generates a fresh answer to your last question

You’ll also see a Search the web button on a reply when the assistant thinks current information would help. Tap it to re-run your question with web search switched on.

Tip

If a reply offers you lettered or numbered choices (like “A) … B) …”), those turn into one-click buttons. Just tap the one you want instead of typing it back.

4. Set up your message before you send it

Back in the chat box, two more controls let you shape each message before you send:

• The + menu (bottom-left) — turn on web search for up-to-date answers, or attach a file so the assistant can read it. There’s also a Web toggle right on the bar for quick on/off.
• The mode selector (bottom-right) — choose how much thinking goes into the reply: Interactive for fast answers, Thinking for careful reasoning (the default), or Research when you want it to dig into sources. Most of the time, the default is the right call.

While you’re typing, a few keyboard shortcuts open helper menus:

• Type # to point the assistant at a specific document from your knowledge.
• Type @, in a conversation with teammates, to mention someone.

5. Choose an assistant and its knowledge

Different jobs call for different help. An assistant is a saved setup — its instructions, its tone, and the documents it draws on. Your workspace comes with a ready-made Business Assistant, and you can pick or build others.

You select an assistant and its linked knowledge from the conversation header (or, in a channel, by typing $ in the chat box). Switching assistants changes how Chat responds and what it knows — without starting over. To learn how to pick the right one, see Choosing an assistant.

6. Find your way around the sidebar

The panel on the left is your home base. Top to bottom, it holds:

• Your conversations — every chat you’ve had, newest at the top. Click one to reopen it. Double-click a title (or use the pencil) to rename it. Pin the ones you return to so they stick to the top.
• Folders — group related conversations into a named workspace (your team may call these Projects). New chats you start inside a folder stay grouped there. See Organize conversations.
• Channels — open, ongoing group conversations with teammates and the assistant, with threads and pinned messages. Start one from the # icon in the sidebar header.
• Direct Messages — private conversations with specific teammates, with the assistant still on hand.

Note

Some items only show up when your organization turns them on, so your sidebar may look a little different from a colleague’s. That’s normal.

What you learned

In two minutes you’ve covered the whole screen:

• The chat box at the bottom — type, press Enter, send.
• The answer area above it, and the plain-language steps showing how a reply is built.
• The buttons under each reply — Explain more, Refine, Try different approach, Compare, Copy, Retry, and Search the web.
• The + menu and mode selector for shaping a message before you send it.
• Assistants and their knowledge, chosen from the header.
• The sidebar — conversations, folders, channels, and direct messages.

Next steps

• Send your first message — a guided first conversation.
• Upload a file — let the assistant read your documents.
• Choosing an assistant — match the help to the task.
• The surfaces — folders, channels, and DMs, explained.