Keyboard shortcuts
Keyboard shortcuts
Section titled “Keyboard shortcuts”Keyboard shortcuts let you move around SUPERWISE Chat without reaching for the mouse. This page lists every shortcut the app recognizes today.
Shortcuts use Cmd on macOS and Ctrl on Windows and Linux. Where you see Cmd/Ctrl below, press whichever key your computer uses. The app detects your platform automatically and shows the right label in the in-app shortcuts panel.
Tip: Press ? anywhere outside the message box to open the in-app shortcuts panel, and Esc to close it. (You can also open it from the help button in the app.)
Global
Section titled “Global”These work anywhere in the app (except where noted).
| Action | macOS | Windows / Linux |
|---|---|---|
| Search conversations | Cmd + K | Ctrl + K |
| New conversation | Cmd + N | Ctrl + N |
| Send message | Cmd + Enter | Ctrl + Enter |
| Toggle the sidebar | Cmd + B | Ctrl + B |
| Open the shortcuts panel | ? | ? |
| Close the current drawer, modal, or panel | Esc | Esc |
Notes
- ? opens the shortcuts panel only when you are not typing in a text field. While your cursor is in the message box or any other input, ? simply types a question mark.
- Esc closes whatever is open on top first (a dialog, drawer, menu, or the shortcuts panel itself).
Writing a message
Section titled “Writing a message”These apply while your cursor is in the message box (the composer).
| Action | Keys |
|---|---|
| Send message | Enter |
| Start a new line (without sending) | Shift + Enter |
| Send message (works from anywhere) | Cmd/Ctrl + Enter |
Send-on-Enter is configurable. By default Enter sends and Shift + Enter adds a new line. You can swap this in Settings → Preferences → Chat behavior so that Enter adds a new line and Shift + Enter sends instead. Cmd/Ctrl + Enter always sends, whichever mode you choose.
Composer triggers
Section titled “Composer triggers”These are not modifier shortcuts — they are characters you type at the start of an entry in the message box to open an inline menu. Type the character, then keep typing to filter the menu.
| Type | Opens | Available in |
|---|---|---|
| / | Slash commands and saved prompt templates | Conversations where slash commands are enabled |
| # | Document picker — attach a specific knowledge document to this message | Any conversation |
| @ | Mention a participant | Shared and multi-member conversations |
| $ | Address a specific assistant | Channels |
To dismiss any of these menus without choosing, press Esc or delete the trigger character.
Some triggers depend on what your organization has turned on. For example, the / slash menu is off by default and is enabled per organization. If a trigger does nothing, it isn’t available in your workspace yet.
Searching
Section titled “Searching”| Action | Keys |
|---|---|
| Search across your conversations | Cmd/Ctrl + K |
| Find within the open conversation | Use the magnifying-glass icon in the conversation header |
Search across conversations opens the search box from anywhere. To search inside the conversation you’re reading, open the in-conversation search from its header and step between matches.
At a glance
Section titled “At a glance”A compact list of every key combination on this page:
- Cmd/Ctrl + K — Search conversations
- Cmd/Ctrl + N — New conversation
- Cmd/Ctrl + B — Toggle the sidebar
- Cmd/Ctrl + Enter — Send message (from anywhere)
- Enter — Send message (in the message box)
- Shift + Enter — New line (in the message box)
- ? — Open the shortcuts panel
- Esc — Close the open drawer, modal, menu, or panel
- / # @ $ — Composer triggers (see above)