One message, many audiences

The same announcement has to reach an internal ops team, your customers, and people in the field — and all three versions have to still be saying the same thing. This walkthrough derives every version from one source document, in one thread.

1. Establish the single source of truth

Upload the source document — a strategy briefing, say — to a knowledge collection, and share it with the relevant teams or your whole tenant. Every audience-specific version gets derived from this one document.

2. Open one thread for all versions

Open a shared conversation in a communications folder and link the collection. Do all three versions here, in this thread.

3. Generate each version in turn

Internal action plan. Ask for a functional action plan for one specific ops group — say Marketing. Copy the output and share it with that team through their folder.

Customer-facing briefing. Return to the same conversation and ask for a customer-facing briefing with FAQs. Copy and share it wherever your customer communications go.

Field operations version. Return once more and ask for a one-page field operations version. Copy and share it with the field team.

Each time, the assistant is working from the same linked source, so the versions differ in framing and depth without drifting apart on the facts.

The thread is the audit trail

Keeping all three outputs in one shared conversation preserves exactly how each audience version was derived from the same source document — useful when someone asks why the customer version says something slightly different from the internal one.