Sign in for the first time

This page walks you through your very first sign-in to SUPERWISE Chat — from the email your administrator sends you, to the moment you land in your workspace and see the chat box for the first time. It takes about two minutes.

Before you start

SUPERWISE Chat accounts are provisioned by your organization. You don’t create your own account or pick a password from scratch the way you would on a consumer site — your IT or admin team adds you first, and you sign in with your company credentials. If you haven’t been added yet, the first step below tells you exactly who to ask.

What you’ll need

• The invitation or welcome email from your administrator (or simply the web address of your company’s SUPERWISE Chat workspace).
• Your work account — the same email and password (or single sign-on) you use for other company tools.
• A modern web browser. Nothing to download or install.

Step 1 — Open your workspace

Click the link in the welcome email from your administrator, or go to the SUPERWISE Chat web address your team gave you (for example, your company’s SUPERWISE Chat URL).

You’ll land on the sign-in screen.

No email yet?

If you haven’t received an invitation, your account may not be set up. Ask your IT administrator or workspace owner to add you. Accounts are created on their side — there’s no public sign-up for organization workspaces.

Step 2 — Sign in with your company account

Enter your email address and click Continue.

What happens next depends on how your organization has set things up:

• If your company uses single sign-on, you’re redirected to sign in through your usual company login.
• Otherwise, you’re prompted for your password directly.

You may also see a Sign in with Microsoft option on the same screen — click it to skip straight to your Microsoft account.

If your organization requires multi-factor authentication (a code from an app, a text, or a security key), you’ll be prompted for it now — approve it the same way you do for your other work tools.

Why it asks for your work account

SUPERWISE Chat keeps each organization’s conversations, files, and knowledge completely separate. Signing in with your company account is what places you inside your organization’s private workspace — and nobody else’s. It’s also how the right permissions follow you automatically.

Step 3 — Land in your workspace

After you authenticate, you arrive in your workspace. The first time in, take a moment to notice the layout:

• The icon rail (far left) — how you move between Chat’s main areas: Chats (where you land by default), Folders, and Knowledge. Tenant Admins also see Assistants & Guardrails.
• The Chats panel — your folders at the top, then your conversations below. It’s empty for now; it fills up as you start chatting.
• The main area (center) — a welcome screen with the chat box (the composer) ready for your first message.
• Your account menu — your name or initials, at the bottom of the icon rail. This is where Settings (which includes Preferences), a quick Dark mode toggle, and Sign out live.

You’re signed in. That’s it — there’s no separate setup wizard to complete.

Step 4 — A quick first-run check (optional)

You don’t have to configure anything to start chatting, but two small things are worth a glance on day one:

1. Confirm you’re in the right place. Open your account menu and check the organization or workspace name shown there matches your company. If your account belongs to more than one organization, this is also where you’d switch between them.
2. Set your preferences. The account menu has a Dark mode toggle for switching themes. For everything else — your default chat mode, whether Enter sends a message or adds a new line — open Settings from that same menu. See User settings.

What you can do depends on your role

Your workspace has two roles: Member and Tenant Admin. Members work in Conversations, Folders, and Knowledge Collections; Tenant Admins also manage assistants, guardrails, members, and billing. If something you expect isn’t available, your Tenant Admin can adjust your access.

You’re ready

You’ve signed in, you understand why SUPERWISE Chat uses your company account, and you’ve landed in your private workspace. Here’s what each step gave you:

• Your company credentials put you inside your organization’s isolated workspace, with the right permissions already applied.
• The welcome screen is your starting point — the chat box is waiting.
• Settings is where you make the experience yours.

Next steps

• Send your first message — type your first question and see how Chat responds.
• A two-minute tour — get oriented with the icon rail, composer, and conversation tools.
• User settings — your default chat mode, send behavior, and usage.
• Governance — what Chat shows you about each reply, and what your organization can review.

Trouble signing in?

• “Account not found” or you can’t reach the sign-in screen — your account may not be provisioned yet. Contact your IT administrator or workspace owner to be added.
• Your password isn’t working — if your company uses single sign-on, reset it through your normal company login, not within SUPERWISE Chat.
• You signed in but something looks limited — that’s usually your assigned role. Ask your administrator to review your access.