Sign in for the first time

Sign in for the first time

This page walks you through your very first sign-in to SUPERWISE Chat — from the email your administrator sends you, to the moment you land in your workspace and see the chat box for the first time. It takes about two minutes.

Before you start

SUPERWISE Chat accounts are provisioned by your organization. You don’t create your own account or pick a password from scratch the way you would on a consumer site — your IT or admin team adds you first, and you sign in with your company credentials. If you haven’t been added yet, the first step below tells you exactly who to ask.

What you’ll need

• The invitation or welcome email from your administrator (or simply the web address of your company’s SUPERWISE Chat workspace).
• Your work account — the same email and password (or single sign-on) you use for other company tools.
• A modern web browser. Nothing to download or install.

Step 1 — Open your workspace

Click the link in the welcome email from your administrator, or go to the SUPERWISE Chat web address your team gave you (for example, your company’s SUPERWISE Chat URL).

You’ll land on the sign-in screen.

No email yet?

If you haven’t received an invitation, your account may not be set up. Ask your IT administrator or workspace owner to add you. Accounts are created on their side — there’s no public sign-up for organization workspaces.

Step 2 — Sign in with your company account

How you sign in depends on how your organization has set things up. You’ll see one of these:

You see	What it means	What to do
A “Sign in with [your company]” / SSO button	Your company uses single sign-on	Click it and authenticate with your usual company login
An email + password form	Your account uses a direct email login	Enter your work email and password
A “Continue with…” identity button (e.g. your work Google or Microsoft account)	Your company federates through that provider	Choose it and approve the sign-in

Enter your credentials and continue. If your organization requires multi-factor authentication (a code from an app, a text, or a security key), you’ll be prompted for it now — approve it the same way you do for your other work tools.

Why it asks for your work account

SUPERWISE Chat keeps each organization’s conversations, files, and knowledge completely separate. Signing in with your company account is what places you inside your organization’s private workspace — and nobody else’s. It’s also how the right permissions follow you automatically.

Step 3 — Land in your workspace

After you authenticate, you arrive in your workspace. The first time in, take a moment to notice the layout:

• The sidebar (left) — your conversations, channels, and direct messages, plus your folders (projects). It’s empty for now; it fills up as you start chatting.
• The main area (center) — a welcome screen with the chat box (the composer) ready for your first message.
• Your account menu — your name or initials, usually at the bottom of the sidebar. This is where Settings, Preferences, and sign-out live.

You’re signed in. That’s it — there’s no separate setup wizard to complete.

Step 4 — A quick first-run check (optional)

You don’t have to configure anything to start chatting, but two small things are worth a glance on day one:

1. Confirm you’re in the right place. Open your account menu and check the organization or workspace name shown there matches your company. If your account belongs to more than one organization, this is also where you’d switch between them.
2. Set your preferences. From the account menu, open Settings → Preferences to pick a theme (system, light, or dark) and your send behavior (whether Enter sends a message or adds a new line). You can change these anytime.

What you can do depends on your role

Your administrator assigns you a role when they add you, and that role quietly shapes what you see — for example, whether you can manage shared knowledge or invite others. You don’t need to do anything about this. If something you expect isn’t available, your admin can adjust your access.

You’re ready

You’ve signed in, you understand why SUPERWISE Chat uses your company account, and you’ve landed in your private workspace. Here’s what each step gave you:

• Your company credentials put you inside your organization’s isolated workspace, with the right permissions already applied.
• The welcome screen is your starting point — the chat box is waiting.
• Settings → Preferences is where you make the experience yours.

Next steps

• Send your first message — type your first question and see how Chat responds.
• Two-minute tour — get oriented with the sidebar, composer, and conversation tools.
• How Chat keeps your work safe — why signing in with your work account matters and how your organization keeps things private.
• Your privacy — what’s kept, what’s private to you, and what you control.

Trouble signing in?

• “Account not found” or you can’t reach the sign-in screen — your account may not be provisioned yet. Contact your IT administrator or workspace owner to be added.
• Your password isn’t working — if your company uses single sign-on, reset it through your normal company login, not within SUPERWISE Chat.
• You signed in but something looks limited — that’s usually your assigned role. Ask your administrator to review your access.