Model access and tiers

This page is for the person who administers SUPERWISE Chat for an organization. It explains what your plan includes, how people get the right assistants, and how to control which AI model your organization uses.

Your goal: make sure everyone has the right assistants and the right model — without anything ever leaving your governed environment.

The short version

• Every plan, on day one, ships with a Business Assistant that runs on the SUPERWISE Private Model. Your data stays inside your environment — nothing is sent to a public AI service.
• Your plan sets the ceiling: how many custom assistants you can add, how much monthly usage you get, and which administrative features (single sign-on, your own domain, dashboards) are switched on.
• Some plans add the ability to change the model — for example, to route to an external provider you have a contract with. The private model always remains the default.

Two things people call “tiers”

It helps to keep these separate, because both appear in the product and they do completely different jobs.

	What it controls	Who sets it	Covered here?
Plan (subscription)	What your org is entitled to overall — assistant count, monthly usage, admin features	You — self-serve at checkout for Solo through Business Plus, or with your account team for Enterprise	Yes — this page
Response speed (per message)	How much thinking goes into a single reply, from a fast answer to a deep, cited one	Each user, before they send a message	Summarized below; full detail in Choosing the right assistant

This page is about your plan. The response-speed setting isn’t something you administer — every user picks it per message — but it’s worth knowing how it relates to your monthly usage allowance (see Response speed and your usage allowance).

Before you start

• An admin role. You need a Tenant Admin (or higher) role. If the organization-wide Settings sections aren’t visible to you — you only see your personal preferences — you don’t have admin access yet. See Users and roles.
• Your current plan. Some steps depend on which plan you’re on (model switching, for example, is Business and above). You can see your current plan any time under Settings → Plan.

What your plan includes

These are the current plans, billed per user per month.

Plan	Price (per user / month)	Custom assistants	Monthly usage (swTokens)	Single sign-on	Your own domain	Change the model
Solo	$0 early access (list $9)	1	200,000	—	—	—
Professional	$9 early access (list $29)	5	350,000	—	—	—
Business	$49	15	450,000	✓	—	✓
Business Plus	$69	25	550,000	✓	✓	✓
Enterprise	Custom (contact sales)	Custom	Custom	✓	✓	✓

A few things worth knowing:

• Solo through Business Plus are self-serve — pick a plan, enter a card, and you’re set up in minutes. Enterprise is arranged with your account team for custom pricing and limits. Solo and Professional carry an early-access price for the first 12 months, then graduate to the standard rate (shown at checkout).
• The Business Assistant is included on every plan and doesn’t count against your custom-assistant allowance. So a Solo org with 1 custom assistant actually has 2 assistants available in total.
• Higher plans unlock richer capabilities beyond the headline numbers — role-based access control, knowledge-base search over your own documents, integrations, and a governance dashboard. See Plans and what they include for the full comparison.
• Changing the model is available on Business and above. On other plans, everyone uses the SUPERWISE Private Model, which is the secure default for all plans.

Note

Your monthly usage allowance is shared across your org. Each person can see their own consumption under Settings → Token Usage. To raise the ceiling itself, move up a plan from Settings → Plan — or talk to us about an Enterprise agreement for a custom allowance.

Give people the right assistants

Every user automatically has the Business Assistant — it’s safe, consistent, and ready the moment they sign in. Beyond that, you add and manage custom assistants up to your plan’s allowance.

1. Open the Assistants area from the main navigation.
2. Review the assistants already available to your org. The Business Assistant is locked and managed for you — you can’t edit or remove it, and it won’t ever count against your allowance.
3. To add a custom assistant, choose Add assistant and follow the prompts. Each custom assistant counts toward your plan’s allowance.
4. Control who can use each assistant through roles and access settings (see Users and roles).

Tip

You don’t have to fill every assistant slot. Many orgs start with just the Business Assistant for general use, then add one or two custom assistants for specific teams or workflows.

Set or change the model (Business and above)

By default, every assistant runs on the SUPERWISE Private Model, hosted inside your governed environment. If your plan allows it and your contract includes it, you can point assistants at a different model — for example, an external provider where you hold the relationship.

1. Confirm you’re on Business or above. If you’re not, the model setting won’t appear.
2. Open Settings → Model Configuration.
3. Choose the default model for your org. The SUPERWISE Private Model is always available as the safe default.
4. If your contract enables an external provider, select it here. Connecting an external provider is a one-time setup your account team arranges with you.
5. Save. New conversations use the model you selected; the private model stays available as the default.

Caution

Routing to an external provider means messages and context for those assistants are processed by that provider under your agreement with them. The SUPERWISE Private Model keeps everything inside your environment. If data residency matters to you, the private model is the safest choice — and it’s the default for a reason.

Response speed and your usage allowance

You don’t configure response speed — each user picks it per message — but it affects how quickly your shared monthly allowance is consumed, so it’s useful to understand. Faster modes do less work and use less of your allowance; deeper modes do more and use more.

Mode	What you get	Relative usage
Interactive	A fast, direct answer in a single pass	Lowest
Thinking (default)	Reasoning plus search — the everyday balance of speed and depth	Standard
Research	Deep search and synthesis with citations	Higher
Thought Partner	The full process — search, reasoning, tools, and forms	Highest

The default is Thinking, which is the right choice for most messages. There’s no plan setting to restrict modes; the guidance to share with your team is simply to reach for the heavier modes when the question warrants it. For when each mode shines, see Choosing the right assistant.

Worked example

A 40-person professional-services firm is on Professional. They want general-purpose AI for everyone, plus a dedicated assistant for their research team.

1. Everyone already has the Business Assistant — no setup needed for day-to-day drafting and summarizing.
2. The admin opens the Assistants area and adds a Research assistant (1 of their 5 custom slots).
3. The admin restricts that assistant to the research group via roles.
4. The whole firm stays on the SUPERWISE Private Model — Professional doesn’t include model switching, and they don’t need it: the private model keeps client data internal, which is exactly what they want.
5. The research team is told to use Research mode for anything that needs cited sources, and Thinking for everything else, so the firm’s monthly allowance comfortably covers the team.
6. Six months later they consider moving to Business so they can route a specialized assistant to an external model they have a contract with. They upgrade the plan themselves from Settings → Plan.

Troubleshooting

A user says they can’t see a custom assistant. Check that the assistant is published and that the user’s role grants access to it (open the Assistants area, then the assistant’s access settings). Assistants restricted to a group won’t appear for users outside that group.

The Model Configuration setting isn’t showing up. Changing the model is available on Business and above. Confirm your plan under Settings → Plan. If you’re on Business or higher and still don’t see it, you may not have a sufficient admin role — see Users and roles.

We’ve hit our monthly usage allowance. New AI requests pause until the next reset, or until limits are adjusted — existing conversations are untouched. Each user can review their own consumption under Settings → Token Usage. If your org regularly runs close to the ceiling, move up a plan from Settings → Plan (or talk to us about an Enterprise agreement for a custom allowance), and remind heavy users that lighter response modes (Interactive, Thinking) stretch the allowance further.

I want to add more custom assistants than my plan allows. Each plan has a fixed allowance. To add more, move up a plan yourself from Settings → Plan — changes take effect for the term. The Business Assistant never counts against this allowance.

Related pages

• Admin quickstart — the ordered checklist for your first week
• Users and roles — control who can do what, including who can manage assistants
• Identity and single sign-on — connect your identity provider
• Choosing the right assistant — how response speed and assistants work for your users