Create a collection and upload documents

Click + New Knowledge from the Knowledge area to create a collection. Give it a name and an optional description, then upload documents by dragging them in or clicking Browse.

Uploading isn’t the only way to fill a collection. Add Source also lets you crawl a web page or pull documents in from SharePoint. However a document arrives, the limits below apply to it.

Limits

• Up to 30 MB per file.
• Up to 5 files per upload — if you have more, upload in batches.
• Up to 5 documents per collection in total. Once a collection is full, start a new one for more documents.
• Supported types: PDF, DOCX, XLSX, PPTX, CSV, TXT, MD, JSON, XML, JPG, JPEG, PNG, GIF, and WEBM.

Three different limits, same number

It’s easy to mix these up because they’re all “5”: 5 files per upload batch, 5 documents per collection overall, and — a separate limit entirely, covered in Attachments and web search — 5 file attachments per chat message. They don’t share a pool; hitting one doesn’t affect the others.

What happens after you upload

Every document is checked for malware and sensitive data before it’s added to the collection. If a file fails that check, it’s rejected outright and you’ll see an error — it never partially appears in the collection while being scanned.