Data export and account deletion

Two things you’re entitled to under most data-protection regimes — getting your data out, and having it deleted — are handled in the product rather than through a support request. This page covers both, for an individual and for a workspace.

Export your own data

From My Account → Data & Privacy, Export your data downloads a copy of your account data — your profile and your conversation list — as a JSON file. It’s yours to keep, and nothing about your account changes when you take it.

See User settings.

Export your workspace’s member data

A Tenant Admin can export the full member list from Members and roles as a CSV. It’s the record to reach for when someone asks who had access to the workspace and how much they used it.

The file contains one row per member:

Column	What it holds
Name	The member’s display name
Email	The address they sign in with
Role	Member or Tenant Admin
Status	Whether the account is active
Last Active	When they last used Chat
Tokens Used	Their consumption in the current period
Token Limit	The allowance they were given
Usage %	Consumption against that allowance

Delete your account

If you’re a Member, you can delete your own account from My Account → Data & Privacy. You don’t need an admin to do it for you.

Chat asks you to confirm, and to say who should inherit the work you’ve shared with other people:

Delete your account?

Your account will be locked immediately and you will not be able to sign in. After 30 days, your personal settings, chats, folders, knowledge, and memory will be permanently deleted. This action cannot be undone. Export your data first if you need a copy.

Select a tenant administrator who will receive ownership of your shared chats, folders, and knowledge.

What happens, and when

When	What happens
Immediately	Your account is locked. You’re signed out and can’t sign back in, and to everyone else in the workspace you’re gone.
Immediately	Your shared chats, folders, and knowledge collections pass to the Tenant Admin you selected, so the people who were working in them keep their access.
After 30 days	Your personal settings, chats, folders, knowledge, and memory are permanently deleted.

This can’t be undone

Deleting isn’t a pause or a deactivation, and the 30 days isn’t a window to change your mind — it’s how long it takes for the data to be erased. Once you confirm, you can’t sign back in and the deletion can’t be reversed.

Two things are worth doing before you confirm:

• Export your data, if you want a copy of your profile and conversations.
• Hand off anything that should go to a specific colleague. You choose a Tenant Admin to receive your shared work; if a particular teammate should own a folder instead, transfer it to them yourself first — see Transfer ownership.

If you’re a Tenant Admin

Tenant Admins can’t self-delete. A workspace always needs an administrator, and removing the last one would leave its members with no way to manage their own data. Contact SUPERWISE support, who’ll work through it with you — usually by handing the role to another administrator first.

Related

• User settings — where your own export and deletion live.
• Members and roles — the workspace member list and its CSV export.
• The audit log — what your workspace records about activity.
• Conversational Replay — what a Tenant Admin can review, and what that means for your privacy.